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Satisfied customer

Case number 18802436 I've had a nice experience when I talked with a representative at Tello.com. The person was polite, knowledgeable and helpful about my issues. My husband recommended to me to subscribe with Tello. I am satisfied with their support.

Account Issues Resolved

I called because I was having issues with my account due to my own error. I was so stressed and was honestly a mess. The agent that answered my call, Nicole, made me feel calm and ensured me she would do her best to sort out my account problems. She spoke clearly, allowed me time to find my additional info needed, and didn’t make me feel silly for making mistakes. She was fantastic and was able to help me completely solve my issue from the other side of the world and in less than 10 minutes on the call. Thank you Nicole!!

World-class Customer Service Experience

After several attempts to reach customer service on the phone, I finally got representative, Lucas Rodriquez, on the phone to assist me in completing my Tello phone setup. It was well worth the wait for the high quality of service he provided. He was professional, courteous, patient, and very knowledgeable. It is employees like him that will continue to contribute to the growth and good reputation of Tello. I am sharing my positive experience with all my friends and family.