Julia was great !!

Julia was great !!! I had an issue with my phone not being able to receive calls. Julia went through everything necessary with me to correct the problem. She also helped me correct my ordering /billing error that I had done in duplicating my payment....IT WAS REFRESHING- NO TALKING TO THE PHILLIPPINES FOR CUSTOMER SERVICE LIKE MY OTHER PROVIDERS ,I HAVE HAD IN THE PAST !!! As long as the service and rates remain constant , I will be a "forever" customer !!!!!!

Great Customer Support from Rossio

Rossio was very knowledgeable and patient when it came to assisting me with my service issue, which took awhile to resolve. Thanks again for your excellent customer support!

Tello won’t transfer my old number…

Tello won’t transfer my old number over. And the customer service is NON EXISTENT. I have called, left messages, and emails with no contact back. So, leaving my initial review above. But updating to 4 Stars as Tello at least refunded me when they informed me they didn’t transfer over Alaskan phone numbers. Tello claims to never received my email (used form for help on website) nor received my voicemail (called number on website and left message). However, they were very quick to reach out to me after leaving a review and actually worked with me over the weekend.