Seriously best Customer Service ever!

A couple years ago, I set up my mom's cell phone from an expensive senior plan, to Tello. Because she rarely uses her phone except to call me and my siblings, It was nice to have such a low monthly fee, especially on her social security. Barely $1,000 a month. A while back, I got Tello on my phone & I think I had something like the $15 a month 5 gig plan. It was great but recently I found out I qualified for lifeline service. A crappy company but a free service but no monthly fee. I called customer service and I got to speak with Sebastian. I never expected to be treated so kindly. What a wonderful patient man. I hope they recognize what a great customer service representative they have working for them. He seriously was so very nice. He went patiently with me step by step to get my account and transfer pin. I couldn't have done it without him. He made it easy and seamless. I didn't expect them to be nice when I was leaving their company, but they were. I appreciate that. I will still refer all my friends and family to Tello because I feel that they are a great phone company and they deserve to have our business.

We received live great customer service…

We received live great customer service from Maurice. He's courteous, professional, and friendly, and we got the result we wanted, which was getting a desired phone number ported into a new phone we purchased from Tello. Thank you, Maurice. I'll add that the new phone is a refurbished Samsung A14. I was hesitant about buying a refurbished phone, but it works great, and I would recommend it. Tello makes excellent phone service affordable again, yay!

Happy customer for a couple years now

Happy customer for a couple years now. Really love the superb value for the money. Rarely an issue with a call. Prompt answers to questions from customer service. Had a little glitch on an international trip recently as far as using international roaming, so that was a bit of a disappointment, but got it figured out for the next time around!