Great customer support

Great customer support! I was charged in accordance with my plan which i failed to cancel. I sent a request to reimburse me the charged amount because i was outside of the US and could not use the service. No extra questions were asked, the charge was reimbursed within an hour from my request. This is a clear sign of customer care and high level of ethics and efficiency. They could leave the charge and cancel it form the next month because i failed to cancel my plan, but they reimbursed me. This is how businesses should be. Great company!

Julia went far beyond and above all of…

Julia went far beyond and above all of my hopes and expectations. - My old VOIP service provider (VOIPO) emailed all their clients on the 1st to advise everyone that they are closing their doors on August 6th! (creating a 4 day Emergency!) - I took time to determine that I should sign up with Tello.com instead of the sketchy VOIP service my old provider recommended. - Julie helped me optimize Tello settings and is currently trying diligently to port my 20+year old phone number to work on Tello. (Fingers Crossed!)

Thank you Sergio

Sergio was incredible. I was in tears when I called trying to work out a phone plan for a move abroad. He was patient and kind and walked me through each step. Thank you!!!