Sneak peek:

Johyse was a great assistance today…

Johyse was a great assistance today with me for how to add the information I needed to put on a phone by doing it online as to doing it on the phone itself. She helped me with finding the location in the account online and it made it much easier and I thanked her greatly!

Nothing is easy anymore

Nothing is easy anymore, or so it seems. Expect in the Tello world. Today, the most capable Laura guided me through the purchase of a replacement phone, step by step, pausing for questions and backtracking when needed. Laura demonstrated strong interpersonal skills as they guided me through the process from start to finish. She has an 'even' quality in her mannerisms that is impressive. It's never a good day finding your phone's battery has started 'growing'. Laura helped by providing the guidance needed to make the process simple. All Tello Support Technicians are highly skilled. That speaks to Tello's dedication to providing clients a superior level of customer service. Will add this one ancillary observation. The mind of the software engineers as they build on the work of predecessors, often from now non-existent entities, as they design pathways to follow (or stumble over) makes me question whether a 'digital archaeology' course is part of the software engineers' degree.

Been with Tello for years

Been with Tello for years. Not only are they very reasonable, but customer service is top notch too. Camila was exceptionally helpful today. She listened then appropriately responded to everything I asked her. Camila also sent me some written instructions that I can use later. Thank you Tello and Camila!!