Spoke with a real person :)

I had to cancel mt CC b/c I feared it had been misused. In all that stress, I forgot that my Tello payment was due and promptly declined. So, I called Tello and explained that my new card was in the mail but hadn't arrived yet. The agent listened, understood and helped me, without charging a fee like some big carriers (e.g. ATT) do. That's what I call excellent customer service. A real person, who understands their customers' needs and helps. Kudos! I love my Tello!

Unparalleled experience

Flexible and Affordable Plans: Multiple plan options starting as low as $5 per month, including 100 minutes of talk and unlimited texts, suitable for light users. The $8 plan offers unlimited talk and text. Network and Coverage: Utilizes T-Mobile's network, providing good signal and speed in urban areas with 5G/LTE support. eSIM and Convenience: Supports eSIM, allowing for quick online activation and management. The official app also enables calls without a physical SIM card. International Features: Plan minutes can be used to call over 60 countries and regions, including China. WiFi Calling is supported, allowing use of plan minutes and texts via WiFi while abroad.

Good Features for Expats, Confusing Setup

I love the price and features. Online setup and international roaming are pluses, especially for overseas expats. The setup is a little confusing, and seemed to require using a VPN to activate the esim. I had to resort to Reddit to finish setting up the service on our phones. Because of this, I hesitate to recommend this service to my non-techy, older friends.