Tello Staff - They Just Help

Wow Factor! Over a few days, Alison Claros, and other fantastic Tello staff worked to track down what I did to confuse myself ( and them a bit). The short story. I bought a sim, installed - it got a number - and at the same time ported ( err, moved) my old number to them. Somehow, I set my ported number up to be an esim - and worse - used my library email. OMG... What did they do? Well, patiently tracked down my convoluted path and got me connected ( ha!) with my number . I was ready to give up, they said we'll help. They did. Yes, wow Factor.

Luciana was so helpful courteous

Luciana was so helpful courteous. I was having a lot of issues with my previous carrier trying to port into Tello. She listened patiently, reached out to higher level management. She really went above and beyond to make sure she was able to resolve all my concerns (which stemmed from my previous carrier). I was so impressed that I asked her how I can give feedback because she deserves to be recognized. I would recommend Tello because from the smaller companies which offer affordable plans, Tello stands out for customer service.

Everything has been great expect the…

Everything has been great expect the taxes not being included in the advertised price. I feel like most carriers include the taxes in the price now, not tack them on at the end.