Ordering and Follow-Up Process

Ordering was easy but the "free SIM card" as stated on the "Phones" page with the purchase of a new phone, became questionable. I was unsure whether one needed a SIM in both (new and old) devices in order to port one's number and data between the two, leaving me to believe that two SIMs weren't a problem. When I didn't get a free one with my new phone, I did everything manually in order to activate it. The Tello emails with directions that I received were somewhat confusing because they were inaccurate. Also, Tello uses the word "line" and I wasn't sure if that meant a "new number" or new service or plan? Anyway, I extracted my SIM card from my old iPhone and inserted it into my new iPhone and finally got it activated after some frustration. I sent this info via email to Tello Customer Service (TCS) and immediately received several positive responses. The info received back from TCS should be placed under a "Contact Us" banner on Tello's main website page. One of the frustrations by friends of mine that use Tello is the difficulty of being able to physically speak to a Tello rep instead of responding to an automated phone system. A HITL (Human in the Loop) is ALWAYS a good business practice vs AI or any other digital-only business practice. Thank you and have a great day!

Best MVNO in the market

Best MVNO in the market. Excellent service, fair flexible pricing and pretty awesome customer service. It’s also the only MVMO I’ve found where your minutes and data still carry over the next month (as long as you pay in time). They also don’t give you hell or make it difficult if you want to port out your number (I did with one of my business lines) and don’t charge you for it like others. Highly recommended.

This is th Best mobile plan out theree best.

This is the best. Mobile phone plan I ever had. My older mobile phone even works better with this plan !