Maurice was an excellent customer…

Maurice was an excellent customer service representative. He quickly resolved my issues with professionalism, friendliness, and a proactive attitude. I truly appreciate his assistance in helping me fix my mistake so efficiently. Thanks again to him!

They go the extra mile to troubleshoot promptly

Live customer service has been faded out so its email only but the agent assisting me by email provided me with a ph# extension to be assisted by a live agent who really got down to the problem and was able to figure out that it was the LG phone I was using not a defective sim. LG co. has been shut down for about a year now though there phones are still being sold in stores, through carriers & online.I happened to still have an Iphone 7 that was given to me but never used as I was always used to Android but agent Luis L. was so helpful and efficient walking me through and it was ready in no time for full use and I am ever so greatful. Tello has wonderful customer service.

Affordable! So far, great!

So far, the experience has been great, no issues with service, and affordable. You can customize your plan, which is amazing. The only possible concern I have is if I travel outside the US or somewhere more remote. This is a great option if you're on a budget.