Excellent service and network

The network works very well, and the customer service is really excellent. Not much waiting time and the people are very helpful and friendly.

Very Easy to Change Plan

It was easy to see my current plan and upgrade it on the website. I also liked that the billing cycle was on the webpage and I didn't have to go looking for it.

While traveling lost cell phone service

While traveling, my cellphone malfunctioned. I couldn’t make a call or text message and worst of sll my gps would not work. I called Apple, they reset my phone. It still didn’t work. I called up Tello. The Tello tech by the name of Belen patiently guided me for about an hour to get a new esim card on my phone.