Tello won’t transfer my old number…

Tello won’t transfer my old number over. And the customer service is NON EXISTENT. I have called, left messages, and emails with no contact back. So, leaving my initial review above. But updating to 4 Stars as Tello at least refunded me when they informed me they didn’t transfer over Alaskan phone numbers. Tello claims to never received my email (used form for help on website) nor received my voicemail (called number on website and left message). However, they were very quick to reach out to me after leaving a review and actually worked with me over the weekend.

Best Prices and Best Customer Service

My whole family has used Tello for years. Not only does Tello have the best prices , but they also have by far the best customer service in the industry. Phone support reps are friendly, fast, efficient and very knowledgeable, unlike with the big boys these days.

help with plan change

I accidentally changed my plan to a different line, and they helped me get a refund and change my plan. Thank you.