Most important to me was the…

Most important to me was the communication. All that was good and in the end I had to purchase a new phone. Now that I have the new phone everything is working properly

Number porting for two numbers was flawless

Number porting for two separate numbers from two different providers has been flawless. Steps given for obtaining a number and performing port provided all required details. Service has been great, with comparable coverage of previous providers. We've not experienced any outages or notable slowdown in service. First number has been with Tello for 6 months. Second number was ported in the last month.

knowledgeable, patient and courteous

Tello customer service rep Sebastian was very knowledgeable, patient and courteous. He listened to my issue, offered multiple solutions and guided me through each resolution step. Excellent customer service!