I always find it funny when people I…

I always find it funny when people I know with expensive cell phone service don’t get any better service than me, but insist on paying more for the name. I have had Tello for more than 3 years, and can’t be happier with the service and the price!! I’ve never had any major problems and feel they are as good as any of the big phone companies and would recommend Tello to anyone!!

Recognition for the excellent support from Tello representative

I would like to express my sincere appreciation for the outstanding support I received from your team. The representative was not only extremely knowledgeable but also incredibly patient and helpful throughout the entire process. She took the time to clearly explain everything and ensured that all my concerns were addressed with care and professionalism. Thank you again for your exceptional service!

My iphone suddenly needed service …

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.