My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!

Awesome Customer Support

I purchased a new phone and needed to change my eSim over and had lost the PIN code. I rang the support line and spoke to Fernanda who answered the phone on the second ring and was amazing and had me back online in a matter of minutes.

I’m purchased it because I need extra…

I’m purchased it because I need extra data. Will soon change to a different carrier. Poor data speed