Most important to me was the…

Most important to me was the communication. All that was good and in the end I had to purchase a new phone. Now that I have the new phone everything is working properly

Love the flexibility

Love the flexibility. The app is easy to use. Due to my travel schedule, I need flexibility in my package (frequent changes due to extended travel abroad) and Tello gives me that flexibility. Would appreciate if (a) the lowest package was closer to zero (basically not used for a period of time when abroad), and (b) prorate at the time of changing plans (don’t lose previous $$ credit just because I change part way through the cycle).

Each time I speak to a representative I…

Each time I speak to a representative I find a knowledgeable individual that will walk me through any problems and receive total satisfaction !