Tello: Customer service is outstanding

Tello is a great company, customer service is outstanding and the online resources are very helpful. Prices cannot be beat and coverage is better than AT&T in our area.

Professional Customer Support Rep Guiding Me to Activate my eSIM

I was in the process of activating my eSIM on my SHARP Aquos phone that I brought back from Taiwan. I went through the process of trying to scan the QR code from the website but the eSIM wasn't registering on my Aquos phone. I call Tello Support and the Customer Support Rep (CSR) was very kind and professional. She was able guide me and explain why my Aquos phone isn't compatible in N. America. As a result of that, I told her maybe I should buy a new phone. She suggested looking at Tello's website with the list of phones. I wanted a phone with dual SIMs. I asked about the Pixel 7 and iPhone 11 (that I both already owned), and I didn't know both phones have a 2nd SIM spot. Without having to buy a new phone, I was able to utilize my existing phone. The CSR was able to guide me through the process of activating my eSIM on my Pixel 7 or iPhone11. She knew where to navigate in the settings menu structure for both devices. I finally chose to install it on the Pixel 7 because I'm planning to replace iPhone11. The CSR was very patient and resourceful in guiding me to all the way to activating, testing a call, and sending a text message. I'm glad I don't have to buy a new phone, and was able to utilize my existing phone. I'm really happy with the CSR who handled my case, she did a wonderful job.

Patient and thorough explanations, knowledgeable Reps

Patient and thorough explanations. Nice customer service rep. No long waits in the que and no constantly being put on hold repeatedly and left their for long periods. Tells me the reps are well trained and not having to constantly ask questions of someone senior on common issues.