Porting of existing phone number was…

Porting of existing phone number was initially a problem ... but explained and quickly resolved by the help line.

Used Tello during my vacation

I have used Tello for myself and my family when travelling to the U.S. this summer. No worries about data usage en cost attached, when travelling around. Especially with teenagers a big advantage. Process of ordering several eSims and installing them, was a straight forward process. Also the cancellation after returning home was easy. If you plan on travelling to the U.S., I absolutely recommend Tello.

It was easy to order but unexpected set up difficulties

It was easy to order. The plug that came with phone did not work; phone did not charge. Not possible to realize this without turning on phone. Swapped bad plug out for another USB plug and that worked. It was incredibly difficult to figure out setting up new account with apple product - definitely not intuitive. Plug that didn't work was labeled made in China. Maybe plug not designed for 60 Hz.