The price is unbeatable

The price is unbeatable, I don't even care that I use less than 1% of my data. Calls are reliable and with no problems that I can attribute to Tello when there's a bad connection. When I take a road trip once in a while there are no extra charges, but it would be nice to know what they would be if I traveled more often.

Excellent customer service incident

I needed to speak to a human to resolve a password problem. Unlike most such experiences, I reached someone with knowledge and a clear voice at once, who was both patient and helpful.

Spoke to customer service rep Michael

Spoke to a representative named Michael. He helped guide me through the process of resolving my issue, and his customer service skills were PHENOMENAL. He helped guide me through a tough tech issue, and he showed a great deal of patience and genuinely wanted to help. I was very impressed considering that most reps with other companies just want to get you off the phone as soon as possible. Michael's the best customer service rep I've ever interacted with. (And for the record, I've spoken with 2 other Tello reps, and they were great as well, so props to Tello!)