Great service for my alternate line

I use this service for my alternate line, and even though it is a budget service, It by no means really is a budget service. I often times have better connectivity than the service I have with Visible. It may have something to do with tower location, I’m not sure, but I never have an issue. I really like the way I’m able to select exactly what I want for this line. Great idea for those that don’t necessarily need a lot of data.

Tello is on a League of its Own

I was with Tello for a few years, but because my ISP was offering a cheaper rate if I bundled my internet and mobile, I left Tello for Spectrum. After having twisted my arm to move my mobile to Spectrum, they are now raising the price on both my internet and mobile services, so I am giddily moving back to Tello. I signed up with them on 9/13/25. What I am most happy with Tello is that they have an email through which you can communicate with them and it is marvelous how they reply so quickly and efficiently. Many corporations these days will not let you communicate with them via email and they make you wait for hours on the phone before they reply. It is total madness. They want your money, but they give you the least possible amount of customer service. Tello is on a league of its own. It's customer service is amazing. I have trouble hearing now as I am old and texting is also a challenge for me. I like communicating via email because I have a 75 inch computer screen, and I can see everything well. I can't say enough good things about Tello. Their plans and prices are good. Their website is very user friendly. They seem to delight in their customers' satisfaction instead of their customers' aggravation. I doubt any other organization can make that claim. Sometimes I have trouble with my phone's reception, but I have that problem with Spectrum as well, both mobile and internet (often in repair). I wish Tello would start an internet service. I would be the first to sign up, especially if they continue with the same quality service. And yes, Trustpilot, I am not paid to say any of these things. This is based on my real experience with Tello. I just wrote a blistering review about Home Depot posting product reviews from people given some sort of promotions. How honest could those reviews be? Maybe honesty is going out of style.

They go the extra mile to troubleshoot promptly

Live customer service has been faded out so its email only but the agent assisting me by email provided me with a ph# extension to be assisted by a live agent who really got down to the problem and was able to figure out that it was the LG phone I was using not a defective sim. LG co. has been shut down for about a year now though there phones are still being sold in stores, through carriers & online.I happened to still have an Iphone 7 that was given to me but never used as I was always used to Android but agent Luis L. was so helpful and efficient walking me through and it was ready in no time for full use and I am ever so greatful. Tello has wonderful customer service.