Great, cheap phone option

It is very easy to activate a new plan and the service is great. Love the options given for how many minutes and data you want and can change easily if needs to. T-Mobile network is used for Tello and it works great for me. Price is amazing, have not found cheaper if you don't need unlimited everything.

They go the extra mile to troubleshoot promptly

Live customer service has been faded out so its email only but the agent assisting me by email provided me with a ph# extension to be assisted by a live agent who really got down to the problem and was able to figure out that it was the LG phone I was using not a defective sim. LG co. has been shut down for about a year now though there phones are still being sold in stores, through carriers & online.I happened to still have an Iphone 7 that was given to me but never used as I was always used to Android but agent Luis L. was so helpful and efficient walking me through and it was ready in no time for full use and I am ever so greatful. Tello has wonderful customer service.

Excellent customer service and no problems so far...

After being a customer with Tello for a year now, I can say I'm very happy not only with the phone service itself, but also with the excellent customer service they offer (both in English and also in Spanish, 24/7). Their HUMAN representatives are not only nice and friendly but also very attentive to their customers. Especially, the last representative I talked to a few days ago (her name was Julia) was very professional and supportive. What a difference from working with other major phone companies! I also use the feature that allows me to call my family abroad at no extra cost, and the phone service within the US has been working great as of today as well. I also recently switched my wife's phone number to Tello, and the experience has been simple and easy. I hope this service -and the rates they offer- will continue offering the same level of quality in the future.