Patient and thorough explanations, knowledgeable Reps

Patient and thorough explanations. Nice customer service rep. No long waits in the que and no constantly being put on hold repeatedly and left their for long periods. Tells me the reps are well trained and not having to constantly ask questions of someone senior on common issues.

Excellent service & mobile app. Strongly recommended.

Zero connectivity issues, excellent customer service and very responsive, price is by far the cheapest. I love the mobile app very easy interface efficient and stable. I recommend Tello every day. I have been a loyal user with 2 lines for more than 4 years. The unlimited plan started at 20GB, then increased to 35GB and today I got an absolute happy surprise that they increased it to 50GB that's by far more than double than any best offer you can get at this price and I did not even had to ask or complain. Go Tello, you are the best in your rank and I thank you everyday for making my life a little bit better and less stressful compared to other mobile services. Again, strongly recommended.

Tello service can't be beat

I spoke with two reps, Sebastian and Andy, and both were knowledgeable, professional, and efficient. I needed to move my eSim back to my old phone but could not through the self service. Sebastian generated a new eSim for me and gave me clear instructions on how to proceed before we disconnected the call. Unfortunately, I didn't follow the instructions (ROFL) and to make a long story short, I ended up deleting ALL the sims on my phone including the new request. I called back and spoke to Andy, and she regenerated the eSim again for me and cleaned up my mess. Now I have the eSim working on the correct phone. I have been with Tello for years now, and it's just solid phone service for a good price and 24/7 customer support that can't be beat. Worth every penny.