Julia was the perfect example of…

Julia was the perfect example of customer service: extremely knowledgeable, pleasant and patient. I would give her 10 stars if they were available. I was having a hard time transferring my husband's phone and number. The old carrier gave me the wrong account number. Another reason to leave them. I am not very technical so she was what I needed during this stressful situation.

Love the flexibility

Love the flexibility. The app is easy to use. Due to my travel schedule, I need flexibility in my package (frequent changes due to extended travel abroad) and Tello gives me that flexibility. Would appreciate if (a) the lowest package was closer to zero (basically not used for a period of time when abroad), and (b) prorate at the time of changing plans (don’t lose previous $$ credit just because I change part way through the cycle).

I was caught up in an issue with my new…

I was caught up in an issue with my new SIM and failed to activate it. Then I talked to Tello customer service representative and she fixed it easily. Amazing.