The response time was quite fast and…

The response time was quite fast and they solved my problem. My number had been cancelled, but I had not received email notice. Luckily I became aware of this and the customer service was excellent.

Out of service for four days

I had been without phone service for 4 days. An employee who I spoke to at about 1030PM Saturday night was able to talk me through getting my phone working again. He was knowledgeable and patient. I wish I had asked his name. But he is a great asset to Tello. I was at my wits end being unable to type in all the PUK codes I could and nothing worked. He was able to walk me through getting my phone working again. It was on an APPLE SE phone first generation. I have had it since it was new. And it still looks new as it has always been in a case. I did not want to give it up. But this Tello employee was the most helpful person I have ever come into contact with.

I actually got to speak to a real…

I actually got to speak to a real person with no wait time. My issue was quickly and easily solved in very little time. A miracle in these days of customer disservice.