The Perfect Tech Call

I had the pleasure of working with a brilliant technician named Sebastian on a very long and complex (for me) tech call. His depth of knowledge and patience with me were outstanding. Great job, and thank you!

Inexpensive

Inexpensive, easy to use, fits my telephone needs perfectly because I'm not on the phone a lot and I do most of my internet surfing at home with WiFi. I'd only complain about losing one's data storage if one doesn't renew in person at midnight on the night the renewal is about to take place. Why is this? I've never encountered it elsewhere.

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!