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Ordering and Follow-Up Process

Ordering was easy but the "free SIM card" as stated on the "Phones" page with the purchase of a new phone, became questionable. I was unsure whether one needed a SIM in both (new and old) devices in order to port one's number and data between the two, leaving me to believe that two SIMs weren't a problem. When I didn't get a free one with my new phone, I did everything manually in order to activate it. The Tello emails with directions that I received were somewhat confusing because they were inaccurate. Also, Tello uses the word "line" and I wasn't sure if that meant a "new number" or new service or plan? Anyway, I extracted my SIM card from my old iPhone and inserted it into my new iPhone and finally got it activated after some frustration. I sent this info via email to Tello Customer Service (TCS) and immediately received several positive responses. The info received back from TCS should be placed under a "Contact Us" banner on Tello's main website page. One of the frustrations by friends of mine that use Tello is the difficulty of being able to physically speak to a Tello rep instead of responding to an automated phone system. A HITL (Human in the Loop) is ALWAYS a good business practice vs AI or any other digital-only business practice. Thank you and have a great day!

We have loved tello

We have loved tello since day one. Straight forward and simple. Tello plan prices and service are the best out of any other provider. Customer service is top notch. We will always recommend tello to other looking to switch and save money.

Edgar was AWESOME

Edgar was AWESOME, very patient and helpfull with the problem that I had. Explained why my data was used up and how to manage my data more efficiently. He had a good voice and spoke very well and his explaing was easy to understand. [[[[[awesome voice he should have been a singer]]]]]]