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Amazingly smooth process and Transfer of Phones

The phone arrived quickly, and the changeover from my older Moto G was almost automatic. It transferred everything and reinstalled all of my programs. You just need to have both phones logged into the same router. I turned them off and moved the SIM card from one to the other. You just sign into Google at some point. The hardest part in the process is getting signed in to all of the websites you've used. I'm pretty happy about it. I wait a long time between phones. So this one is faster as well, which is nice. And the old one was full, and I went from 32 to 128 GB of RAM. So no worries, I'm a happy camper.

Real help from a real person is just a phone call away.

After stopping my service for 4 months, I wanted to restore my service plan but didn't know how. I called the Tello contact number and after a brief wait was greeted by Fernanda in the most friendly manner. She took me through the process on the web site and in minutes the task was done.

The entire call went flawlessly

The entire call went flawlessly. I had the opportunity to speak with 2 great agents. Both were very knowledgeable in their trade. Both were beyond fantastic! Both granted great patience dealing with an old man. I can be slow at technology sometimes. Not a single moment did I feel rushed. Not a single moment did either display aggravation when I asked them to repeat their instructions, however, their instructions were both clear and concise, it was me not understanding or getting lost on the phone screens. I have been with Tello right at 5 years. This was the VERY FIRST time I ever had to call and it ended up being an iPhone issue. Tello is nothing short of spectacular!!