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My iphone suddenly needed service …

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.

Very happy customer

I have used many other carriers. This is the best service for me. I do a lot of remote work in rural areas. The T-Mobile networks. I have them as my main carrier. I use the Tello service for my laptop. I have used it in many remote areas an I have always had good service. I have always gotten good support via email. I have seen up to 800gb bandwidth. I normally get 80 to 250gb all the time. I am a computer user who has to use powerful computers that require 86X programs. Not an ARM Snapdragon processor. I love the upgrade to buy more data when needed since my requirements vary.

JULIA !!!!!

Julia answered my questions with the utmost professionalism and genuine kindness! I kept throwing out more questions and she answered all of them. Initially she navigated through my phone and helped me change settings to rectify the problem I was having with no sound. I appreciate the Julia’s of the world!!