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My service was automatically renewed…

My service was automatically renewed and I did not need it it. I called to make sure it was cancelled and my money refunded. It was handled effectively and efficiently. Fernanda who was the service rep was great.

I'm really happy with Julia She the goat

I'm really happy with Julia She Answered all my questions and help me change my due date as requested. She was quick and provided all the necessary answers and help me log into the mobile app as well. I had no idea that for the mobile app you need a 1-time code instead of the main password use only for the website even though is stated at the bottom. Plus, she did not ask for a Survey I asked her to send the survey because of how many answers she gave me and how patient she was. Additionally, she shows me how to use the chat and tells me is only available when the lines are congested.

Generally Happy

I am generally happy with Tello for my mobile phone service. The price is 5 STARS easily. The coverage is an average 3 STARS. Living in a small city, the coverage is fine. Traveling along the interstate system is fine. But outside of cities and the major travel routes, the coverage is less than desired. Data is 3 STARS. I rarely use my allotted data usage from month to month. But this last month (NOV 2025) while on an extended road trip, I ran out of data with only 1-2 days left before my auto renewal. It would be nice if Tello banked at least some of the unused data from past months.