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Accessing my account

Was having trouble accessing my account (primarily my fault) the customer rep I spoke to was very courteous and understanding even though I felt I deserved derision for being so foolish. He helped me stet by step to get connected and to take care of my business on my account.

The reason I gave 4 stars instead of 5…

Very good product, with flexible plan options and great quality. I especially appreciate the calling app, which solves the issue of poor call quality caused by weak carrier signal. Calls made through the Tello app are very clear. Also, Tello’s choice of a blue-themed design is very pleasant to look at. The reason I gave 4 stars instead of 5 is because Tello tends to suspend accounts too easily, often without sufficient reason, and once an account is suspended, there is no way to appeal or recover it. This is the only downside so far.

Great service with tons of features!

My husband and I have been using Tello for now about six months. So honestly, it has been our favorite communication find in many years. We had done GoogleFI because we travel so much yet it’s expensive and after three months of being out of the states, they cut off your data. We needed a reliable service that could handle our American number. We are able to get SMS and load extra money for long distance calling. Tello takes care of all of our needs. We couldn’t be happier and we recommend the service all the time to anyone who will listen.