Ordering and Follow-Up Process

Ordering was easy but the "free SIM card" as stated on the "Phones" page with the purchase of a new phone, became questionable. I was unsure whether one needed a SIM in both (new and old) devices in order to port one's number and data between the two, leaving me to believe that two SIMs weren't a problem. When I didn't get a free one with my new phone, I did everything manually in order to activate it. The Tello emails with directions that I received were somewhat confusing because they were inaccurate. Also, Tello uses the word "line" and I wasn't sure if that meant a "new number" or new service or plan? Anyway, I extracted my SIM card from my old iPhone and inserted it into my new iPhone and finally got it activated after some frustration. I sent this info via email to Tello Customer Service (TCS) and immediately received several positive responses. The info received back from TCS should be placed under a "Contact Us" banner on Tello's main website page. One of the frustrations by friends of mine that use Tello is the difficulty of being able to physically speak to a Tello rep instead of responding to an automated phone system. A HITL (Human in the Loop) is ALWAYS a good business practice vs AI or any other digital-only business practice. Thank you and have a great day!

Tello is the bomb :P

The ease of ordering and purchasing plans on Tello is fantastic! The price makes it even more amazing! I would suggest Tello to anyone. It's great service and I can definitely tell that the staff and customer service reps are truly dedicated to making phone service a great experience for all of their users. :)

A 10 🌟 leader in cellular 📱 plans - w/ flexible service.

Tello is a growing mobile data provider that also offers cell phones and electronic devices - as a leading mobile service provider they are one of the up and coming entrepreneurs that has revolutionary ideas, several flexible service plans to fit any lifestyle or budget, and a staff that actually listens to the technical difficulties you are experiencing and takes the time to explain Solutions. You can tell they are confident in their business model & vision and not focused on keeping up with the "Joneses" but rather they appear to stay upbeat on the Cutting Edge of Technology to be a leader in the industry. They currently operate off of T-Mobile towers & I cannot wait until they step into the next phase of their growth and have affiliate partnerships with the other major carriers such as Verizon and AT&T so they can be a Nationwide & perhaps Global - all-in-one - company and offer annual plans because; don't worry I will be there as I like to surround myself with successful people. And FYI - I am a "Real " Tello Customer - this is not a paid advertisement - I am Mark Chestnut & I approve this message!