Amazing customer service at Tello

My representative, Andy, was AMAZING!! I came to her with a mess of things I needed help with and she calmly and patiently walked me through solving each problem I had. She was very kind and cheerful as well. Thank you, Andy!

The support we received was fantastic

The support we received was fantastic. English is my wife's second language, so the bilingual support was a pleasant surprise. Sabastian was very professional and knowledgeable, and was able to assist us.

Tello is a keeper!

I have been a happy Tello customer for almost five years. I first tried Consumer Cellular -- my then-phone wasn't compatible; next Mint -- the service wasn't good. Tello has been excellent -- solid service and great prices. I needed a new phone (my Samsung A10 had reached EOL) and a new plan. I did some research on Tello's website and then called customer service and got Franco. He was patient with my questions and forgiving of my interruptions while guiding me through the ordering process online. I appreciate Franco's helpfulness, as well as the ability to reach a real person! A couple thoughts -- I wanted to call Tello, and found the link on the website, but I couldn't get it to show a phone number. I finally Googled the Tello number. (And I found that 611 works, too.) Also, it's disappointing to me that I signed up for Tello's newsletter, but it's geared to promotions for new lines only. What about goodies/discounts for longtime Tello customers? Overall, Tello -- and Franco -- great job! ~Lee