Out of service for four days

I had been without phone service for 4 days. An employee who I spoke to at about 1030PM Saturday night was able to talk me through getting my phone working again. He was knowledgeable and patient. I wish I had asked his name. But he is a great asset to Tello. I was at my wits end being unable to type in all the PUK codes I could and nothing worked. He was able to walk me through getting my phone working again. It was on an APPLE SE phone first generation. I have had it since it was new. And it still looks new as it has always been in a case. I did not want to give it up. But this Tello employee was the most helpful person I have ever come into contact with.

Great customer service!

Good experience but when a customer upgrades, let us know that we need to call in to customer service to have them reset our account from Tello. I’ve noticed when I upgraded from a cheaper plan to the unlimited plan, I didn’t see the full changes until I called in for a reset of my Tello account. All was great afterwards! Good service at an affordable price! Great customer service too!!

Renew Early: Extra Minutes

Having limited talk time, I like the ability to renew early & roll over the balance. Gives me extra minutes needed, for traveling.