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Frequently Asked Questions

• How do I order a Tello eSIM?
  Whether you are starting a new service, adding more lines to your account or changing devices, you can easily order an eSIM online.
  
  For a New Line:
  To order an eSIM for a new number, follow these steps after logging in to your Tello account:

  1. Navigate to the Plans section of the website.
  2. Select the preferred plan for the new line.
  3. Proceed to the Checkout section and enter all required information.
     *If you have other active numbers on your account, ensure to select “New Tello Line” under the “My Number” drop-down menu.
  4. In the “Tello SIM” field, choose the eSIM option.
  5. Provide the IMEI number of your device to verify compatibility. If your device is compatible, you can proceed with the order.
  6. Complete all remaining fields for shipping and billing information to finalize the order.

  For an Existing Line:
  If you are currently using Tello services and wish to switch from a regular SIM card to an eSIM or just swap devices with eSIM, follow these steps:

  1. Log in to your Tello account.
  2. Go to the My SIM section.
     *If you have multiple lines, ensure the correct phone number is selected in the My Number field.
  3. Click on the "Switch to eSIM" or "Get eSIM" button.
  4. Provide the IMEI number of your device.
  5. Read and agree to the information agreement sentence.
  6. Enter your account Security PIN.
  7. Finally, click the “Activate” button to generate the eSIM installation QR code.

  To activate your eSIM check the eSIM Installation Steps
• Is my phone eSIM compatible?
  You can easily check if your phone is eSIM compatible here. Please note that besides being eSIM compatible, your device should be unlocked in order to work with Tello. Don't worry, as time goes by all new devices are by default eSIM compatible.
• Can I replace my physical Tello SIM with an eSIM?
  If you are currently using Tello services and wish to switch from a regular SIM card to an eSIM or just swap devices with eSIM, follow these steps:

  1. Log in to your Tello account.
  2. Go to the My SIM section.
     *If you have multiple lines, ensure the correct phone number is selected in the My Number field.
  3. Click on the "Switch to eSIM" or "Get eSIM" button.
  4. Provide the IMEI number of your device.
  5. Read and agree to the information agreement sentence.
  6. Enter your account Security PIN.
  7. Finally, click the “Activate” button to generate the eSIM installation QR code.

  To activate your eSIM check the eSIM Installation Steps