Free Roaming in Europe

Yes, with Tello, you can benefit from international roaming in 200+ countries and territories.
If you're traveling to a European country this summer, you can take advantage of our limited-time promotional offer valid until January 31st, 2027.
You can enjoy all your plan's benefits while traveling. Usage is drawn from your plan allowances.
Check here the countries included in the Free Roaming in Europe offer.

If you are visiting any other country for which we offer the roaming service, you will need to have Pay As You Go (PAYG) credit.
Don't have credit yet? You can top up your PAYG here.
Once you have a PAYG credit balance, make sure to turn ON International Roaming to have calls and text messages working. Pay as You Go Data must also be ON to have your data working. This can be done from your account under the My Settings tab.

Roaming calls, texting, and data costs will be charged from your Pay As You Go balance.
Finally, once you are abroad and ready to use the service, do not forget to enable the Roaming option under your phone's settings.

⚠️ Important: Free Roaming in Europe is a limited-time promotional offer for Tello customers traveling across Europe, valid until January 31st, 2027.

Activating your roaming service is easy, but there are a couple of balance rules you need to know before you flip the switch.

1. If traveling in Europe:
   Any active Tello monthly plan qualifies for the limited-time promo: Free roaming in Europe until January 31st, 2027!
   No PAYG credit is needed. Usage is drawn from your plan allowances.
   Check our European country list to make sure your destination is included.


2. If traveling in any of the other 200+ countries where roaming is available:
   Standard roaming relies entirely on Pay As You Go (PAYG) credit.
   Ensure you purchase PAYG balance.
   If you need data, make sure Pay As You Go Data is also toggled ON in your online settings.
   Check the roaming rates for your destination or Top up your credit.


3. How to Turn it on
   • Log in to your online account.
   • Go to the My Settings tab.
   • Switch the International Roaming toggle to ON.

⚠️ Important: International roaming will only work if the line has been used in the USA before you enable roaming

1. If traveling in Europe:
   Any active Tello monthly plan qualifies for the limited-time promo: Free roaming in Europe until January 31st, 2027!
   No PAYG credit is needed. Usage is drawn from your plan allowances.
   Once your plan allowances are used up, any additional roaming usage will be charged from your Pay As You Go balance, if available.
   For data connection, your monthly plan must include a data balance.
   Check our European country list to make sure your destination is included.


2. If traveling in any of the other 200+ countries where roaming is available:
   Standard roaming relies entirely on Pay As You Go (PAYG) credit.
   Usage will be drawn from your credit balance.
   If you need data, make sure Pay As You Go Data is also toggled ON in your online settings.
   Check the roaming rates for your destination or Top up your credit.
   *Roaming usage may appear with a delay (up to 7 days or more). Check that your line is not temporarily blocked due to a low or missing PAYG balance.

Tello's international roaming is available in 200+ countries and territories around the globe. Whether you're heading to Europe, Asia, or anywhere in between, we’ve likely got you covered.

You can see the full list of supported destinations and specific rates by visiting our International Roaming Page.

Plus, you get free roaming in Europe until January 31st, 2027. Check here to check the countries included in this offer.
No PAYG credit is needed. Usage is drawn from your plan allowances.
Once your plan allowances are used up, any additional roaming usage will be charged from your Pay As You Go balance, if available.
For data connection, your monthly plan must include a data balance.
Free Roaming in Europe is a limited-time promotional offer for Tello customers traveling across Europe, valid until January 31st, 2027.

⚠️Things to keep in mind

• Local Carrier Partners: While we provide the service, your actual connection depends on the local networks in the country you’re visiting. If a specific area has weak local coverage, your Tello roaming will reflect that.
• Network Availability: Just like in the States, 5G or 4G LTE speeds depend on what the local partner supports and your device's compatibility.

Yes, Wi-Fi Calling still works even if you have International Roaming activated. Think of Wi-Fi Calling as your "home base" connection—whenever you are on a stable Wi-Fi network, you can call and text at your standard domestic rates.

How it works abroad:

• On Wi-Fi: Your phone uses the internet to connect. This uses your regular plan minutes and avoids extra charges.
• Off Wi-Fi: Your phone switches to local cellular towers. This is when International Roaming kicks in, and charges are deducted from your Pay As You Go balance.

⚠️ Warning
To avoid unexpected charges, we recommend not having both enabled at the same time if you can help it. If your Wi-Fi signal drops even for a second, your phone might automatically jump to a roaming cellular connection, which will start using your Pay As You Go credit.

✅ Pro-Tip If your roaming service isn't working or the local signal is weak, disable Wi-Fi Calling in your phone settings. Sometimes having both active can cause the phone to "get confused" about which signal to prioritize.

If you're using International Roaming, you might notice that your Auto Recharge doesn't kick in even if your balance is running low. This is intentional and designed to protect your wallet.

The Delayed Update
When you use your phone in another country, the local networks have to report to "Tello" about how much data or how many minutes you used.

This reporting process can take 7 days or even longer.

Because we don't get your usage data in real-time, we can't accurately trigger an automatic top-up the second you hit a certain limit.
You can manually recharge your account with Pay As You Go credit whenever necessary.

⚠️ Warning
Because of the reporting delay, you might see roaming charges hit your balance several days after you actually used the service. Always make sure you have a "cushion" of credit so your service isn't interrupted.

When traveling abroad, you can access your voicemail in 2 ways:

• Option 1: Using International Roaming
  Dial your own phone number using the full international format (e.g., +1 followed by your number).


• Option 2: Using Wi-Fi Calling
  If you are connected to a Wi-Fi network and have Wi-Fi Calling enabled: Press and hold the "1" key on your keypad or dial 123 just like you would if you were back at home.