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4.5 out of 5 based on 13032 reviews |
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07/22/2025 - 08/11/2025
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How do we compare?

We do things differently. Not only do we have a great 24/7 Human Customer Support, but there are a few other features that set Tello apart from other affordable carriers.

Tello
Other carriers
Custom plans from ⁦$5⁩
yes
no
Free Unlimited Text
yes
no
Free calls to 60+ countries
yes
no
Free tethering
yes
no
Extra Cost per line
no
yes
Talk & text only plans
yes
few
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See what our customers have to say:
5 out of 5 ★
July 24
Human contact is so much be...
I called customer service to update my card number. I really appreciate to step-by-st...

Human contact is so much better than AI.

I called customer service to update my card number. I really appreciate to step-by-step guidance through the website to locate the correct page and procedures for a successful update. Luis Loma was knowledgeable, patient, and effective guiding me through the process. He deserves five stars, and a raise in salary for his efforts to make Tello an outstanding company.
Christopher
5 out of 5 ★
July 15
Seriously best Customer Ser...
A couple years ago, I set up my mom's cell phone from an expensive senior plan, to Te...

Seriously best Customer Service ever!

A couple years ago, I set up my mom's cell phone from an expensive senior plan, to Tello. Because she rarely uses her phone except to call me and my siblings, It was nice to have such a low monthly fee, especially on her social security. Barely $1,000 a month. A while back, I got Tello on my phone & I think I had something like the $15 a month 5 gig plan. It was great but recently I found out I qualified for lifeline service. A crappy company but a free service but no monthly fee. I called customer service and I got to speak with Sebastian. I never expected to be treated so kindly. What a wonderful patient man. I hope they recognize what a great customer service representative they have working for them. He seriously was so very nice. He went patiently with me step by step to get my account and transfer pin. I couldn't have done it without him. He made it easy and seamless. I didn't expect them to be nice when I was leaving their company, but they were. I appreciate that. I will still refer all my friends and family to Tello because I feel that they are a great phone company and they deserve to have our business.
Jill Richards
5 out of 5 ★
July 13
Great cell service and reli...
Great cell service and reliability for our area. Great value for our use. And easy us...

Great cell service and reliability for…

Great cell service and reliability for our area. Great value for our use. And easy use for non contract if using automatic bank payments. Can schedule pay out like any other bill. Easily uses common phone brands (Google Pixel).
Mason Hendrickson

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