Sent my request via email and the issue…

Sent my request via email and the issue was resolved in no time. Would recommend others to use the service.

Affordable cellular service

Customer service is outstanding -- no menus to navigate on the phone -- you get connected to a human within half a minute. The representatives are knowledgeable and courteous. By far the best feature I like about Tello is the ability to customize plans to suit individual needs -- something you don't find with other cellular service providers. Plans are very affordable and one can switch plans at anytime. Their website is well-designed with a very informative help section and so is their mobile app. Another bonus is free calls to 60 countries. The network is decent -- I've had no issues so far. Among all the MVNOs, Tello easily stands head and shoulders above the rest for their economical and flexible plans, great customer service and reliable network. I'd have no hesitation in recommending Tello to family and friends.

My experience with the customer service…

My experience with the customer service reps Sebastian was excellent, we laughed we explored options he made me feel comfortable. I hadn't had a good human experience with customer service like that in a long time. Having employees like Sebastian brings true value to your company and men like that you need to value and give them the worth