No mobile data while roaming on Tello--Resolved!

I am roaming in South Korea and have had problems connecting to mobile data, meaning I couldn't receive MMS's or connect to the internet at all. After trying to troubleshoot with forum discussion suggestions, I sent an email to Tello's customer service. Over the course of solving the problem, I was contacted by 3 different representatives who each provided key information on solving my problem: Alejandro, Samuel, and Mihail. Key information provided like roaming Tello APN settings and manually choosing a network were essential in confirming my roaming status and resolving my issue. Replies and troubleshooting messages were detailed and swift. I've had a great experience with Tello's customer support (and especially with Alejandro and Mihail) and I wouldn't hesitate to reach out again if I have another concern. They are awesome!

Great Service and Easy To switch from Mint

The agent I spoke with Maurice was exceptional. Tello was extremely easy to port into, the whole process took maybe 10 minutes. My husband also signed up and soon we will be adding a pay as you go line for our tween girl. It's been about a week since we started service with Tello and no disappointments! No streaming lags and the phone app very easy to install and use.

My Review About Claudia

Claudia was very helpful and knowledgable. Well spoken, very personable and definitely an A+ to the company. As soon as I get my tablet, I'll be a customer of Tello.com