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Please describe the problem you're having and how we can help

If your inquiry is related to a device or service, then you need to include:

• the Tello phone number you need help with
• the IMEI of your phone:
  a unique number that can be found in your phone's settings or by dialing *#06#

Also, provide details of the troubleshooting steps you have taken and the results of those attempts.

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