Q: How do I dial an international destination?

There are 2 ways: From your phone's keypad: Dial "+" then the "country code" then "area code" then "phone number" OR Dial "011" then the "country code" then "area code" then "phone number" From the "My Tello" App Dial the destination number from the App keypad (always include country code) or choose from your phone "Contacts" tab (ensure the number is already saved in international format).

Question 1

How Does "Free International Calling" work?

Accepted Answer

It’s so simple.
If you have a Tello calling plan and the international destination is on our FREE list, then your call to that international destination comes at no extra cost.
The minutes used for that international call simply get deducted from the minutes' balance of your regular Tello calling plan.
This also includes plans with unlimited minutes/text.
There are over 90 international destinations on the FREE list right now, so check the list here.

Question 2

How do I dial an international destination?

Accepted Answer

There are 2 ways:
From your phone's keypad:

Dial "+" then the "country code" then "area code" then "phone number" OR
Dial "011" then the "country code" then "area code" then "phone number"

From the "My Tello" App

Dial the destination number from the App keypad (always include country code) or choose from your phone "Contacts" tab (ensure the number is already saved in international format).

Question 3

What if the destination I want to call is not on the FREE list?

Accepted Answer

If the international destination is not on our FREE list it means that you will need Pay As You Go credit to connect a call to that destination.
You can see the call rates for calling that destination by entering the country name in the field provided on the International Calling page.
Our Pay As You Go page will tell you how many minutes for $20.

Question 4

Will "Free International Calling" work when I’m outside the USA?

Accepted Answer

Yes. It certainly will. The "Free International Calling" feature depends only on where you are calling, not where you are calling from. However, because Tello does not offer "roaming" just yet, you will need to avail yourself of 1 of the following 2 options while abroad.

1. Wi-Fi Calling & Text This is a feature available on the vast majority of Tello-compatible phones and you can check your phone settings to confirm.
It allows for calling & texting (sending & receiving) via the closest available Wi-Fi network which could be at a hotel, your office, at home, or even a Wi-Fi hotspot.
If you have set up Wi-Fi Calling correctly, it does not use up data from your Tello data plan, it just uses minutes from your calling plan as normal as long as the destination you are calling is included in our 60+ countries list.
See full details on this blog.

2. "My Tello" App
You also have the option of using our free "My Tello" app to make calls through Wi-Fi.
You cannot RECEIVE calls via the App and texting is also NOT available via the App - it is only to make calls.
The "My Tello" app is free to download for iOS and Android users.
To make a call, simply dial the destination number from the keypad (always include country code) or choose from your phone "Contacts" tab (ensure the number is in international format).

Question 5

How are international calls charged?

Accepted Answer

If the international destination you want to call is listed as FREE on our International Calling page, then the minutes of the international call are simply deducted from the balance of your plan - just like calling domestically.

If the destination is not FREE then you will need to purchase Pay As You Go credit to call that destination and you will be charged the rate you see on that page.

Question 6

Which Tello plans include international calls & texts?

Accepted Answer

All Tello "minutes" plans include calls & texts to 90+ international destinations.
To see if the destination you want to call (no matter where from) is included, go to our International Calling page:

In the "Search Country" field type in the country name.
You will be given 3 results - rate to call landline, rate to call a mobile, and cost per text.
If the destination says FREE, that means it is included in the "minutes" plan and any minutes spent calling that destination will just be deducted from your normal "minutes" balance - just like calling domestically.
If the destination is not FREE then you will need to purchase Pay As You Go credit to call that destination and you will be charged the rate you see on that page.

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