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How can I activate the service when I receive my new Tello SIM?

If you have just purchased or received your new Tello SIM, here is how to get the Tello service activated.

When you purchase a Tello SIM, you receive a 3-in-1 SIM card that includes mini (2FF), micro (3FF), and nano (4FF) sizes to fit any type of compatible phone.
You receive 1 SIM card and that 1 SIM card contains the three different sized punch-out SIM options.

When the package arrives, follow these steps:
  1. Go to the "My SIM" section of your Tello online account.
  2. Complete the field(s) required and follow the prompts.
  3. Once the website has confirmed that the activation process has finished which can take up to 20 minutes, wait another 5 minutes.
  4. Insert the new Tello SIM (logo side up) and switch the fully charged phone ON.
  5. Follow any on-screen steps provided and your phone should start to automatically activate the Tello service.
  6. If your phone does not activate automatically, please wait 30 minutes, then reboot your phone and try again.
  7. You can also manually activate your phone by following the steps under the FAQ at the bottom of the My SIM page.
  8. Start calling, texting & surfing the web with Tello!
Tello Phone Number & Porting
Every SIM delivery for a new line generates a new Tello phone number once activated. You will see a new Tello phone number in your online account when the activation process is completed.
You will not be able to port in a new number (to replace that Tello number) until you have successfully activated that SIM in your online account.

Only after you have successfully activated the SIM in your online account, you can port in your own number to us by submitting a port-in.
The port-in form will only become available & visible after a successful SIM activation and it can only be done from your online account.

If you need help inserting the SIM, see How do I insert the Tello SIM card?

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