Help Center

All phones available on our website are Tello-compatible, unlocked, and ready to activate and use.
Take a look at our phone selection.

To order a Phone + New line

• If you are ordering a phone and a new line, go to our phone section and select the device of your preference.
• Once you land on the checkout section, check the "My Number " field is selected for a New Tello Line
• The "SIM Card" option will be selected by default. All our phones include a free SIM card.
  * Note: If you want to use an eSIM, you will have the option to activate one when the phone is delivered.
• Fill in all the sections for the checkout and Finalize the order.

To order a Phone for an existing line
In case you already have an active Tello SIM/eSIM:

• To purchase the phone, log in to your Tello account, and select the device from the phone section.
• Once you are in the checkout section, make sure the correct phone number is selected in the "My Number" field.
• Fill in all required information for checkout and finalize the order
  *Note: The checkout section will also allow you to choose the "Buy SIM" option in case you need a replacement SIM for the existing line.

If you only need a replacement SIM card please see the section: How to order a replacement SIM.

Delivery

• Your phone will arrive in either the original brand box or a generic packaging box containing the device, battery & charging cable.
• Manuals, guides, earbuds, and other accessories are not included.
• You can find the user guide on our website under the Phones page, click "View Details" and scroll down to the Tech Specs section where you will see "User Manual".

Once you have received and successfully activated the Phone/SIM in your online account, you can then port in your number to us by submitting a port-in request.
The port-in form will only become available & visible after a successful SIM activation and it can only be done from your online account.