Help Center

We provide 24/7 Support and our email & chat channels are the fastest and most available.
Our email response time is less than 1 hour on average.
To save time, we recommend that you search for the answers in our Help Center first before contacting our Customer Support team.

For device compatibility, please don't contact our support team with just the make & model of the device because with just that information we can not say for certain if it will be compatible with our network. Simply follow our compatibility guidelines.

For any service issues you experience please try the online troubleshooting steps first before contacting our support team.
If you still have service or activation issues after trying our Help Center troubleshooting steps, please email us with the following information:

• the exact problem (calling, messaging, data etc)
• the IMEI of the device
• the phone number of the device
• the troubleshooting steps you have tried
• any error messages (if any) that appear on your phone