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Help Center

Got a question? We have the answer!

I already shipped the phone back. When will I be refunded?

We will issue a refund for the returned phone, as soon as it reaches our warehouse and it has been confirmed as returned, unlocked, and verified for condition.
If you return the phone immediately, this process will take up to 15 business days to be completed from the day you post.

If you request it, we may instead be able to send you a replacement device, for the same phone brand & model if it is still available on the website.

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