Help Center

Firstly, you need to ensure that, you have received and successfully activated your new Tello SIM in your online account.
If you have not done so already, go to the Activate SIM section of your Tello online account and follow the prompts to activate the service.

Once you have successfully activated the Tello service, go to your Port In page. (The port in form will only become available & visible after successful service activation):

• Enter the phone number you wish to transfer and click "Check".
• If the number can be ported, you will be prompted to fill in the port-in details and follow the prompts.

Note:
If you have not done so already, you will need to contact your current provider to retrieve the following information directly from them:

• Account number from current provider
• PIN number from current provider
• Your address as listed on the phone bill
• First name and last name as listed on the phone bill
• If the number to port is a landline, the last 4 digits of your Social Security Number.

Consult our "Carrier Transfer Information" to help guide you in the right direction.

The speed of the port-in process depends on your current provider and can take anywhere from 2 hours to 2 working days for regular mobile numbers and up to 5 working days for landline and VOIP numbers.

If any of the information submitted is invalid and is not corrected by you within 3 business days we may cancel the port request.
Once the port in is submitted, any notification about the port in status will be sent to the email address you registered with Tello.

Note:
- Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.
- If 3 business days pass after the successful porting, and your Caller ID still shows the wrong number, please email our Support team with the details.