Help Center

This means that your request to transfer your number to Tello was rejected by the current provider.
You need to contact that provider as soon as possible and confirm 2 things with them:

1. that all the port information that you provided to Tello is 100% correct.
2. that they have acknowledged Tello’s porting request and will release your number so that we can proceed with the transfer.

When that provider has confirmed the 2 issues above, then email our Customer Support team to confirm this and we will re-submit the port request on your behalf.
If we do not receive any response from your previous provider within 3 business days of the original port submission date, then the port request will be canceled.

Successful Ports
Once your port is successful, you will be notified by email.
You then need to restart your phone and follow any on-screen prompts to allow hands-free activation to kick in.
Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.