Help Center

This means that you need to contact your previous provider as soon as possible and ask that they acknowledge Tello’s porting request and release your number so that we can proceed with the transfer.

The porting request should then proceed successfully and automatically within a few hours of them confirming the release and you will then receive an email to confirm that the transfer has been successful.
Once your port is successful, you need to restart your phone and follow any on-screen prompts to allow hands-free activation to kick in.

If your porting request is still not successful 1 full business day after your previous provider confirmed to you that they released your number, then email us with the details.

If we do not receive any response from your previous provider within 3 business days of the original port submission date, then the port request will be canceled.

Even after your number has been successfully ported to Tello, it may take up to 3 business days before your ported number is reflected correctly as your Caller ID.