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Why is my order status "pending"?
If the order status says "Pending" then it means that the order is undergoing a quick review and is in a waiting queue to be processed.
The review normally takes between 2 and 5 minutes but occasionally our Support team may need to reach out to confirm some details with you.
Check the latest status of your order in your Dashboard after 5 minutes.
If it is still showing "pending", then check your inbox for an email from us or email our support team with the order number so we can provide a solution. You are only charged for "Successful" orders.
Also see, When will my order be delivered? and Why does my order say "Preparing Your Package"?
The review normally takes between 2 and 5 minutes but occasionally our Support team may need to reach out to confirm some details with you.
Check the latest status of your order in your Dashboard after 5 minutes.
If it is still showing "pending", then check your inbox for an email from us or email our support team with the order number so we can provide a solution. You are only charged for "Successful" orders.
Also see, When will my order be delivered? and Why does my order say "Preparing Your Package"?
