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Help Center

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Can I get a replacement device instead of a refund?

We cannot guarantee that the same phone brand & model will still be available by the time the returned device has arrived at our warehouse.
A replacement is possible only if that same phone brand & model is still available on our website at the time the device has been confirmed as returned and verified.
You can certainly request that our Customer Support team send a replacement if available but we can not guarantee availability.
If the same phone brand & model is not available and the returned device is in good standing, we will issue the refund instead.

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