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How can I track the delivery of my order?
You can track the delivery progress yourself from your online Tello account.
Click on the tracking code provided to get the latest USPS/FedEx delivery status.
USPS/FedEx may also add some important information there which may affect the delivery time so ensure you read that also.
If the order status says "Pending" or "Preparing Your Package" then it means that the package is being finalized and will soon be on its way.
Also, here are our delivery options:
If you still did not receive your package 2 days after the latest timeframes outlined above, then please email our Customer Support team with the order number so we can provide a solution.
If you paid for expedited delivery and it did not arrive within the expected time, then email our Customer Support team with the order number.
Click on the tracking code provided to get the latest USPS/FedEx delivery status.
USPS/FedEx may also add some important information there which may affect the delivery time so ensure you read that also.
If the order status says "Pending" or "Preparing Your Package" then it means that the package is being finalized and will soon be on its way.
Also, here are our delivery options:
- USPS First-Class Mail: 4 to 10 Transit Days - $0
- USPS Priority Mail: up to 3 Transit Days - $5
- FedEx Standard Overnight: 2 Transit Days - $15
If you still did not receive your package 2 days after the latest timeframes outlined above, then please email our Customer Support team with the order number so we can provide a solution.
If you paid for expedited delivery and it did not arrive within the expected time, then email our Customer Support team with the order number.
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