Help Center

If you are experiencing issues with incoming or outgoing text messages, please check the next steps and settings to verify your device is configured correctly:

iOS:
If your iPhone is having issues sending SMS, it is possible this issue is related with the network settings:

1. First, go to Settings > Messages > Scroll down until you find the " Send as SMS" option. > Turn it ON.
   Now SMS should be sent as regular text message and enable communication with non IOS devices and systems.
2. Also check your iMessage settings. Go to Settings> Messages > check the iMessage option is ON.
   There you will also see the Send & Receive options > tap on it and then choose from the available options below “You can receive iMessages to and reply from.”
3. Go to Settings> Messages > Blocked Contacts > Verify the list of blocked numbers does not contain the contact of the person you desire to communicate with.

If the issue persist, please try the Reset Network Settings on your device to discard network connectivity problems:

• Go to Settings > General > Transfer or Reset > Reset> Reset Network Settings.
• The device will reboot. Teste the service again.

Android:

1. Most Android devices will have the RCS or Chat feature included. This feature uses internet connection for the SMS between android devices with the same option enabled. To check this setting:
   • Open the Messages App ( make sure its the default app from your device and no third party applications)
   • Tap o the 3 dot menu or Profile Picture Icon > go to Message settings
   • Find the RCS/ Chat Features setting
   • Disable the feature and test the service. If the issue persists, enable the feature again, wait for the verification and test the service one more time.
2. If the issue is for incoming SMS, please check the sending part is not blocked. Go to Messages > Tap the 3 dot menu or Profile Picture icon > go to Message settings > Spam & blocked> Select the contact from the list> Tap Unblock.
3. Perform a Reset Network on your device:
   • Go to Settings > System > Advanced.
   • Tap Reset options.
   • Tap Reset Wi-Fi, mobile & Bluetooth, or tap on Reset Network Settings.
     Note If prompted, enter the current PIN, password, or pattern.
   • Tap Reset Settings to confirm.

If none of the previous steps worked, please send us an email with the following details so we can investigate the issue:

• Is the issue with incoming/ outgoing SMS?
• Is the issue happening with one specific contact or all contacts?
• Do you get any error message when trying to send an SMS?
• IMEI number of your device