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Why does my Visual Voicemail not work?

To use Visual Voicemail, you need to configure your device’s Voicemail application if it has one, or you can download a third-party Visual Voicemail app.

First, make sure that your Voicemail is configured:
  • Press and hold the 1 key or dial 123 on your device.
  • You will be directed to your voice mailbox and you'll have to initialize your mailbox for the first time.
  • By default, your voicemail PN will be the last 4 digits of your phone number.
  • Record your greeting and name. Your voicemail should now be ready to use.

Then, according to your device, follow the instructions below.
For Android devices:
Once your voicemail is configured, open the Visual Voicemail application you will use and follow the configuration instructions of the application.

For iOS devices:
You need to open the phone application in your IOS device, tap on voicemail and click on the option called Set Up Now. You can find instructions here https://support.apple.com/en-us/HT201436

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